Refund policy
Last updated: 17 July 2026
Overview
This Refunds Policy explains how refunds work for ALC Education subscriptions. It applies alongside our Terms of Service.
Subscription payments
Subscriptions are billed on a recurring basis (monthly or annually, depending on your plan) and renew automatically until cancelled. You can cancel at any time; when you do, you keep full access until the end of the billing period you've already paid for, and your Subscription simply won't renew after that — so you're never charged for time beyond the period you chose.
Statutory cancellation rights
If you're a consumer based in the UK or the European Economic Area, you may ordinarily have a 14-day right to cancel a contract for digital content without giving a reason. Because a Course gives you immediate access to video lessons and other content, we ask you to confirm, when you subscribe, that you want immediate access and that you understand you lose this cancellation right once we provide it. This doesn't affect any other rights you have under consumer protection law that can't be excluded.
App Store and Play Store purchases
If you subscribed through the Apple App Store or Google Play, your payment is processed by Apple or Google, and refunds are handled directly by them under their own policies — we're unable to issue a refund for a store purchase ourselves. You can request a refund at reportaproblem.apple.com (Apple) or through your order history in the Google Play app (Google).
How to request a refund
If you believe you're entitled to a refund outside of the above — for example, due to a billing error, or because the course was faulty or not as described — contact us at with your account email and the reason for your request, and we'll review it as quickly as we can.
Account closures and payment disputes
If we close your account because you've broken our Terms of Service, you won't be entitled to a refund for the current billing period. If you think you've been charged incorrectly, please contact us first so we can put it right — starting a chargeback with your bank before contacting us may lead to your account being suspended while we look into it.
Contact us
Questions about this Refunds Policy? Contact us at .
Questions? Email